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Direct Box Supply
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Direct Box Supply LLC

These policies apply to website requests, quotations, invoices, proofs, production, shipping, and delivery.

Report Promptly

Notify Direct Box Supply promptly after delivery and provide the order details, affected quantities, photographs, videos, packaging labels, and representative samples requested for evaluation.

Evaluation

Normal manufacturing variation, customer-approved artwork, incorrect customer specifications, transit damage, storage conditions, or misuse may not qualify as a production defect.

Remedy

When a qualifying defect is confirmed, the appropriate remedy may include rework, replacement, reprint, credit, or another commercially reasonable resolution based on the circumstances.

Questions

Questions about this policy may be sent to order@directboxsupply.com.

Trust Center

Clear controls behind every order

See how your project is protected →
01
Private by design

Customer pricing, artwork, and account history stay protected.

02
Exact approvals

Artwork and proofs are tied to the reviewed file and version.

03
Owner-controlled production

A supplier packet alone can never authorize manufacturing.

04
Evidence-based updates

Payments, quality, shipment, and delivery require verified records.