Private by design
Customer pricing, artwork, and account history stay protected.
Direct Box Supply LLC
These policies apply to website requests, quotations, invoices, proofs, production, shipping, and delivery.
Purchase Requests, Quotes, and Invoices
Submitting a purchase or quote request through the website does not place an order or create an obligation to purchase. Direct Box Supply LLC will review the request and, when appropriate, issue a separate quote or invoice. Pricing is based on the specifications available at the time of review and may change if quantities, dimensions, materials, artwork, finishes, shipping, or other requirements change.
Order Acceptance
An order is accepted only after Direct Box Supply LLC confirms it in writing, the customer approves the applicable specifications and proof, and all required invoice payments or deposits are received.
Payment Requests and Verification
A project portal may display bank-transfer or manual-invoice requests and allow a customer to report that payment was submitted. A customer notice is not proof of payment. Funds are treated as received only after Direct Box Supply LLC independently verifies them. The website does not collect card or bank-account credentials.
Electronic Approvals
A customer approval recorded through a secure project portal applies only to the exact artwork or proof file and version identified in that approval request. The customer is responsible for reviewing all visible content and confirming that the approver has authority to act for the customer.
Project Portal Access
Secure quote and project links are intended only for the authorized recipient, may expire or be revoked, and should not be forwarded. Project milestones and tracking information are operational updates and may change when manufacturing, freight, or delivery conditions change.
Customer Responsibilities
Customers are responsible for the accuracy, legality, ownership, and regulatory compliance of submitted artwork, claims, trademarks, barcodes, warnings, and product information.
Production Variation
Custom manufacturing may involve reasonable variation in color, material, dimensions, registration, finishing, and quantity. Applicable tolerances will be evaluated against the approved specifications and industry practices.
Intellectual Property
Direct Box Supply retains ownership of its website content, systems, and original materials. Customers retain rights to materials they own and submit for authorized production.
Limitation
To the fullest extent permitted by law, liability is limited to the amount paid for the affected goods or services. Indirect or consequential damages are excluded where legally permitted.
Questions
Questions about this policy may be sent to contact@directboxsupply.com.